The Boroondara Volunteer Resource Centre is promoting this opportunity on behalf of St Mary's House of Welcome.
Salesforce Nonprofit Cloud (NPC) Configuration & Systems Volunteer
Join our team and help us maximise the impact of our Salesforce Nonprofit Cloud (NPC) platform. We are seeking a volunteer with Salesforce experience who can help configure, improve, and maintain our CRM to support volunteer management, fundraising, donor engagement, and organisational reporting.
Key Duties
- Configure and customise Salesforce Nonprofit Cloud to meet organisational needs.
- Develop and improve workflows, automations, fields, reports, and dashboards.
- Support volunteer management processes, including recruitment, onboarding, engagement, and reporting.
- Assist with fundraising and donor management configurations, including campaigns and supporter tracking.
- Identify opportunities to streamline processes and improve data quality.
- Provide guidance and support to staff using Salesforce.
- Help document processes and develop simple user guides where required.
Skills and Experience
- Experience using and configuring Salesforce CRM, ideally within a nonprofit environment.
- Understanding of volunteer management, fundraising, donor relations, or community services.
- Experience with Salesforce reporting, dashboards, flows, and automation tools.
- Strong problem-solving, analytical, and communication skills.
- Ability to work independently and collaborate with staff to develop practical solutions.
- Salesforce certifications and experience with Nonprofit Cloud or Volunteers for Salesforce (V4S) are highly desirable.
About Our Organisation We are a community-focused not-for-profit organisation committed to supporting and strengthening our local community through volunteer engagement and community programs. Our volunteers play a vital role in delivering services and creating meaningful connections that improve the lives of those we support.
Benefits of Volunteering
- Use your professional Salesforce skills to make a genuine community impact.
- Gain experience working with Salesforce in a nonprofit setting.
- Help shape and improve key organisational systems and processes.
- Flexible volunteering arrangements.
- Opportunity to work with a passionate and dedicated team.
Impact of This Role Your contribution will help us build a more effective and sustainable Salesforce platform that supports volunteer engagement, fundraising activities, stakeholder relationships, and informed decision-making. By improving our systems, you will directly contribute to our ability to better serve the community and achieve our mission.
Express interest